Refund policy

Returns & Refunds

At Nutura Wellness, we want you to be happy with your purchase. Please read the following carefully to understand your rights and our voluntary refund policy.

Australian Consumer Law (ACL) Rights

  • Under ACL, you are entitled to a refund, replacement, or repair if a product is:

    • Faulty, damaged, or defective

    • Does not match the description 

  • For consumable products such as vitamins, supplements, or wellness items, ACL does not require us to provide refunds for change-of-mind purchases.

Product Claims & Results

  • Our products are designed to support calmness, relaxation, and sleep, but individual results may vary.

  • Some customers notice effects immediately, while for others it may take days or weeks of consistent use.

  • We do not guarantee specific outcomes, and lack of desired effect alone does not give a right to a refund under ACL.

Transit Damage & Product Condition

  • Please inspect your goods immediately upon delivery.

  • Any damage during transit must be reported to us within 48 hours of receipt, including photos of the product and packaging.

  • Claims made after this timeframe may not be accepted.

30-Day Money-Back Guarantee

To support customer confidence, we offer a voluntary 30-Day Money-Back Guarantee on your first unit purchased:

  • You must notify us within 30 days of receiving your order if you wish to claim.

  • The product must be returned to:

    Nutura Wellness
    2/15 Pisa Court, Surfers Paradise, 4217, Qld, Australia

  • Include your full name, postal address, receipt of purchase, and reason for requesting the refund.

  • Only one bottle per order is eligible for a refund, even if a bundle or multi-pack was purchased.

  • Shipping costs are non-refundable. If free shipping was applied, the original shipping cost will be deducted from the refund.


How Refunds Are Processed

  • Once your returned product is received and verified, your credit or debit card will be credited with the eligible refund amount within 30 days.

  • Proof of return must be provided before any refund is processed.

Contact Us

For questions about cancellations, returns, or the Money-Back Guarantee, please contact us at hello@nuturawellness.com